Drobo Support

It’s always nice to know that you’re protected. DroboCare extends your complimentary support by twelve additional months. By protecting your Drobo, you’re helping to protect your data. For more information, please read the DroboCare FAQs.

Software Updates
Continued access to software updates to Drobo Dashboard, Drobo Firmware and DroboShare Firmware including performance enhancements and new features.

Support Resources
Phone, web and email customer support.

Hardware Service
Advanced hardware replacement. If your system requires service, receive a replacement unit in advance.†

Extended Coverage
Twelve (12) additional months of DroboCare coverage, up to three (3) years total from Drobo purchase date.*

In Warranty $49**
Out of Warranty* $129**

† Advanced hardware replacement only available in US, Canada, and select EU countries.

*Extends your coverage for up to 12 months ceasing 36 months from original Drobo purchase date. DroboCare must be purchased for each Drobo individually. DroboCare is also applicable to DroboShare to the extent the associated Drobo is in support compliance and ceases commensurately with Drobo coverage.

**Subject to verification. Only available for purchase within original warranty period.

***Data Robotics requires continuous coverage for DroboCare. Appliances with an expired DroboCare agreement are considered to be out of support compliance. Out of Warranty DroboCare provides the opportunity to bring these appliances back into compliance and up to date (up to 3 years total from Drobo purchase date).

Critical bug fixes are offered to all Drobo owners regardless of warranty status.

Note: Data Robotics products include one year of hardware warranty or the hardware duration as provided under local law. DroboCare does not cover storage (hard drives) or data.